Social media is all the rage. Between the changes to Facebook and GooglePlus, the upstart … [Read more...] about Want to Excel at Customer Service? Be Better than Most
customer service
Can You Hear Me Now? – Good and Bad Examples of Facebook Fan Page Listening Skills [Opinion]
In the past here on DBMEI, I have written on the subject of utilizing listening skills via social … [Read more...] about Can You Hear Me Now? – Good and Bad Examples of Facebook Fan Page Listening Skills [Opinion]
#SMWF: How Hilton Does Social Media
Hilton has one message from their industry that rings true into their social media campaigns. … [Read more...] about #SMWF: How Hilton Does Social Media
Listening Tools: Who is Listening to You?
Who is Listening to You? My wife went to a conference this past weekend, in Rye, New York (she is … [Read more...] about Listening Tools: Who is Listening to You?
A look at how important Twitter is to customer service: Palms Casino, Las Vegas
I will be leaving for Las Vegas on Friday morning July 8, 2011. As part of any trip you start to … [Read more...] about A look at how important Twitter is to customer service: Palms Casino, Las Vegas