Social media is all the rage. Between the changes to Facebook and GooglePlus, the upstart … [Read more...] about Want to Excel at Customer Service? Be Better than Most
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Customer Engagement for Small Business
Telling business owners that they need to have some plans for customer engagement is easy. However, … [Read more...] about Customer Engagement for Small Business
Can You Hear Me Now? – Good and Bad Examples of Facebook Fan Page Listening Skills [Opinion]
In the past here on DBMEI, I have written on the subject of utilizing listening skills via social … [Read more...] about Can You Hear Me Now? – Good and Bad Examples of Facebook Fan Page Listening Skills [Opinion]