The No No’s of Social Media

Let’s start with ENGAGEMENT…
You create a facebook business page. You enter all your company information, you post content then sign off.  The next day you sign on, post content and sign off again.

Meanwhile, people are responding to your posts but you are not there to reply.  What message are you really sending to your followers?
For one you’re telling them that you really aren’t social; they aren’t worth a reply; or that you are too busy to be bothered.  Either way, it’s NOT helping you to brand yourself or your company product/service.  ENGAGEMENT is essential.  It’s not always about what you say or how you say it but how you make someone feel that leaves a lasting impression.
Self – Promoting
You do not want to self promote and annoy people.  Occasionally, it’s ok to post about your product/service.  You don’t want to come off like a pushy salesperson.  People will block, unfollow or unfriend you.  Promote others before yourself 10 – 1.
Sharing
Be careful what you share and with whom you share it.  You certainly do not want to share photos of you and your friends on a drinking binge especially if you are actively engaging in employment opportunities.  You may also want to be careful about letting the world now that you are going on vacation and that no one will be home for a week or two. When sharing content you must use common sense.
Reacting
Do not react with anger when someone posts something negative about your company’s product/service.  Instead, wait until your emotions subside and think how you can turn a negative into a positive. This is an opportunity for you to show great customer service. Take advantage of it.  You do not want to look confrontational besides it’s a fact that when you act out of anger your I.Q. drops.
Cross Linking
Please do not put your tweets to your facebook – it is quite annoying to the people that do not use Twitter and see hashtags and @ signs popping on their Facebook walls all the time.  You can add your Facebook page to your Twitter feed but keep in mind that Twitter only allows 140 characters.
Author:
Laurinda is the owner of NY Introductions. NYI is a social media marketing company.  Her company not only offers social media strategies for her clients but will also manage and maintain their  accounts as a Virtual Assistant. Through partnerships she also offers web design, seo, printing, graphic design, promotional items and trade show consulting.  Laurinda has been in Business Development for many years and is a networker in Long Island, NY.   She is also the founder/president of NY Business Alliance (NYBA) a mentoring/networking group based out of Hauppauge, NY. Also on the board of LI Connects and affiliated with several other groups as well.  You can find out more by calling 631-670-6079.  www.facebook.com/nyintroductions
Sources:

• What Not to Do When Using Social Media for Business
• 5 Things You Should NOT Do On Social Media
• http://computer.howstuffworks.com/internet/social-networking/information/10-things-you-should-not-share-on-social-networks.htm