Social media is all the rage. Between the changes to Facebook and GooglePlus, the upstart Pinterest, and the stodgy LinkedIn,…
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customer service
Can You Hear Me Now? – Good and Bad Examples of Facebook Fan Page Listening Skills [Opinion]
In the past here on DBMEI, I have written on the subject of utilizing listening skills via social networks in…
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#SMWF: How Hilton Does Social Media
Hilton has one message from their industry that rings true into their social media campaigns. Hospitality is social. If it…
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Listening Tools: Who is Listening to You?
Who is Listening to You? My wife went to a conference this past weekend, in Rye, New York (she is…
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A look at how important Twitter is to customer service: Palms Casino, Las Vegas
I will be leaving for Las Vegas on Friday morning July 8, 2011. As part of any trip you start…
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